Welcome to the website of Dallas County Health and Human Services., Comprehensive Energy Assistance Program(CEAP). DCHHS provides short-term assistance with shelter, food, and transportation for Dallas County residents, operates a nutrition program for senior citizens, and administers several public housing programs.
Program Objectives
Dallas County proposes to adopt the objective to increase efficiency of energy usage while protecting health and safety of low-income households. Dallas County will track energy savings for those CEAP recipient households that also receive weatherization assistance to evaluate the achievement of the objective.
Services Available
This program provides a wide range of assistance to income eligible residents who reside in Dallas County. The Dallas County CEAP program:
Assists a household in developing goals for self-sufficiency through case management and a co-pay utility plan; provides relief to those low-income elderly and physically impaired households most vulnerable to the high cost for home heating and cooling; provides one-time assistance in an energy related crisis; Addresses inefficient home heating and cooling appliances through a retrofit, repair and replacement program;
DCHHS provides these services through the four (4) components and also provides educational information on the Weatherization and TU Electric Piggyback programs to interested clients. Weatherization referrals are based on Eligibility Referral Specialists= review of client's twelve (12) month billing history for electric/gas consumption. Based on the billing history and the heating/cooling survey a need is determined for referral into weatherization program. Referrals are made on an ongoing basis.
Applicant Intake Process
Potential clients enter the program by appointments through telephone calls, walk-ins and referrals by other social service providers. At the time of appointment Receptionist generates a case file with all necessary documentation. The Eligibility Referral Specialist interviews client verifying all documentation provided and makes an overall assessment of the household need. Client's eligibility for the program is determined and all necessary CEAP forms are completed.
Please call for information at (214)819-1848
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