For Dallas County Coronavirus (COVID-19) Updates and Information, please click the links below:
COVID-19 Main Site   |    Reopenings and Operational Updates    |    Cares Act Funding
Emergency Housing Assistance Program (EHAP)    |    Non-Complex Population Quarantine Program

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COVID-19 Contact Tracing

Dallas County Health and Human Services - 2377 N. Stemmons Freeway, Dallas, TX 75207
Telephone: 214-819-2000

Dallas County COVID-19 Contact Tracing

Overview

Contact tracers work with people who have COVID-19 to let their close contacts know they may have been exposed to the disease. Making a choice to work with contact tracers helps protect you, your family, and your community by slowing the spread of COVID-19. Contact tracers will never ask for you social security number, bank information, or credit card number. 

 

 

Technology

  • Dallas County Health and Human Services partnered with Parkland Health and Hospital System and Qualtrics to implement secure, web-based surveys to aid in the contact tracing process.
  • If you tested positive for COVID-19, you may receive a health assessment survey that asks about your health and with whom you had close contact.
  • You will then receive follow-up wellness check surveys.
  • Meanwhile, the people you identified as close contact may receive a survey asking about their health and providing guidance about testing and quarantining.
  • Links to surveys will come via email or text message and include a phone number you can call if you have questions or concerns.

How It Works

  • If you test positive for COVID-19, a contact tracer from your local health department will contact you by phone, email, or text message.
  • The contact tracer will check-in on your health, discuss with whom you've been in close contact, and ask you to stay at home to self-isolate.
  • The contact tracer then contacts the people with whom you had close contact to ask if they have symptoms and offer guidance about testing and quarantine.
  • Unless you give permission, your name will not be given to those you identify as close contacts.
  • It’s important to be forthcoming with the contact tracer as the information is vital to stopping the spread of disease.

Security and Safety

  • When you receive an initial call from a contact tracer at Dallas County Health and Human Services (DCHHS), the number displayed will typically be 214-819-2000.
  • As a follow up to an initial call, a contact tracer from DCHHS may call or text you from their DCHHS mobile phone, which could be from many different phone numbers. The text messages may be automated messages.
  • If you receive a call, text or email regarding contact tracing and you are unsure if it’s legitimate, please call the Dallas County Health and Human Services COVID-19 Call Center at 972-692-2780.
  • Contact tracers will never ask for your social security number, bank information or credit card number.
  • Information gathered during the contact tracing process is not used for any other purpose.