Operations manages vendor contracts for the following services:
Serving 1.6+ million square feet of janitorial office space (55+ buildings) and 6.7+ million square feet of cleaning space, we provide commercial janitorial service. A janitor is possibly one of the most underrated occupations. They might operate in the background, but we'd certainly take notice if they didn't exist. Janitors maintain the cleanliness and safety of the buildings in which we live and work. They clean the interiors, and often the exteriors, of these facilities. Janitorial services are a vital part of daily lives. So, please be kind to all janitorial services providers.
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| Team Leaders: Operations, Q/A Manager-Team/All Manager |
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| Action 3.0.1: Continue networking with departments with an emphasis on performance |
| Action 3.1.2: Continue customer service survey bi-annual with a concentration of building identification to correct/address issues |
| Action 3.1.3: Address the voice of the customer issues after survey |
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| Action 3.2.1: Quarterly customer service training at all levels; dispatch desk, day porters and vendor owners |
| Action 3.2.2: Manage complaint process with strong accountability and re-training procedures |
| Action 3.2.3 Review complaint email portal daily; with a customer follow up |
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| Action 3.4.1: Monitor janitorial, pest control, window cleaning, carpet cleaning contracts for best practices |
| Action 3.4.2: Monitor janitorial inspection process by including to QA (quality assurance) team inspections |
| Action 3.4.3: Engage Facilities Managers at all levels to perform routinely janitorial inspections to enhance front of the house |
| Action 3.4.4: Continue to update Q/A with all changes w/clients and building needs regarding the front of the house approach |
