For Dallas County Coronavirus (COVID-19) Updates and Information, please click the links below:
COVID-19 Main Site    |    COVID-19 Vaccine & Registration Information / Información de Registro y Vacunas COVID-19
Cares Act Funding    |    Emergency Housing Assistance Programs (EHAPS)    |    Reopenings and Operational Updates

Facilities Dispatch

Procedures for Placing a Work Order

Facilities Dispatch - Hours of Operation:  Monday - Friday from 7:00 AM to 3:30 PM (excluding holidays)

George Allen Sr., Courts Building - 600 Commerce Street, 9th Floor, Dallas, TX 75202
Phone: (214) 653-6776 | Fax: (214) 653-6822

If you are experiencing a FULL power outage, flood, fire, gas-like smell or fire alarm system malfunction and (elevator or inmate) entrapment, etc., please call Dispatch directly at 214-653-6777 for immediate attention.

Facilities Management mission is to provide Exceptional Customer Service.
Please allow our “Customer Service Team” to meet your needs.

Submit all non-emergency requests to; include the following information:

  • First and Last Name
  • Contact number
  • Building name
  • Department name, court #, etc.
  • Floor #
  • Room #
  • Provide a detailed description of your request 

If you are requesting a service listed below - please allow 10 days for completion of this request.

  • Hanging whiteboards/cork boards/etc.
  • Hanging Pictures/Plaques;
  • Installing coat hangers;
  • or door kicks; We are no longer allowed to install door kicks per the Dallas County Fire Marshall
  • signage, decals, etc. - please allow 15 days for completion


Recycling Procedures: Starting January 1, 2019

All bins are located on the dock (FCCB & GAllen) or designated location (outlining buildings) please pick up either a locked or unlocked bin for your project. All bins are first come first served, locked or unlocked. If there are no bins, then they are all being used, Facilities has no control over the amount of bins allocated to each site (Public Service is our provider and allocates all bins).

Please email and request the full bin to be taken to the dock area. Facilities will pick up the bin (s), take to the dock for processing. Facilities will not exchange bins, we cannot guarantee that your required bin will be available for your project.

Public Service will service all bins, locked or unlocked weekly.  Or you can you use the following services as listed here:  Recycling Procedures.

Dallas County Facilities Management and Records Management will be working together on all paper recycling.

Records Management, Facilities Management and Public Service goal is to provide sound solutions and excellent customer service.