Property Tax

We urge our customers to take advantage of processing their Motor Vehicle Transactions and Property Tax Payments online at this website.


Downtown Administration
Records Building – 500 Elm Street, Suite 3300, Dallas, TX 75202
Telephone: (214) 653-7811 • Fax: (214) 653-7888
Se Habla Español

How do I apply for a refund for an overpayment or erroneous payment on my property tax account?

Overpayments and/or erroneous payments over $5.00 are researched and generally refunded without a request from the taxpayer. If you have a question in regards to a refund on your account, please email

I have a new exemption but I have already paid the property taxes due on my account, am I eligible for a refund?

If an adjustment to your account resulted in a decrease in tax liability over $5.00, the refund will be automatically issued to the payer that made the payment on the account.

How long will it take before I receive my refund?

Refunds are typically processed within 30 – 45 calendar days from the date of payment or adjustment. If the refund amount is over $5,000, the refund may take additional time due to the approval process, per Tax Code 31.11. If you would like to check on the status of an existing refund, please email

Do I need to complete a refund application?

Refund applications are only necessary if one of the following applies:

  1. The refund is under $5.00.
  2. The refund is over $5,000.

The Tax Office will make every effort to contact the customer via email, if applicable or by mail if additional information is required. Click here to access the refund application.

I did not receive my refund check in the mail, how can I get it reissued?

Please email to request that the check be researched and possibly reissued.