Comprehensive Energy Assistance Program (CEAP)

Dallas County Health and Human Services - 2377 N. Stemmons Freeway, Dallas, TX 75207
Telephone: 214-819-2000

Due to the high demand for the Comprehensive Energy Assistance Program, we’re experiencing a 10 to 12-week delay in processing new applications. Please contact 211 for further assistance. We appreciate your patience. 

Debido a la gran demanda por el programa de asistencia energética tenemos un retraso de 10 a 12 semanas en el procesamiento de nuevas solicitudes. Por favor comuníquese con el # 211 para recibir ayuda adicional. Gracias por su comprensión.



Comprehensive Energy Assistance Program (CEAP)

Dallas County Health and Human Services aims to safely increase the efficiency of energy usage for eligible Dallas County residents in low-income households. CEAP provides energy assistance to help residents pay their electric, gas and water bills.

As part of CEAP, DCHHS prioritizes households with elderly and/or disabled residents and households with children that are 5 years of age and younger. Statistics show they are the most vulnerable to the high cost of energy. Utility assistance is also provided to households that are non-vulnerable. CEAP is income based, therefore, you must qualify for assistance.

Repairs to home heating and cooling units will also be provided to all household groups that are income eligible during weather-related crisis.



Eligibility for CEAP

Eligibility is based on the past 30-day income received before the date of application. Eligible households must be at or below 150% of the federal poverty guideline limit.

Applying for CEAP

Dallas County residents who are interested in applying for CEAP can call (214) 819-1848. Please note that due to the high cost of energy and the high call volume you may, at times, experience a considerable wait period. Online applications are also available by clicking the GREEN application button in the pink box at the top of the page. To view a sample application, click here.

Click on an image to view a larger version of the flyer.






Heat Savety

Click here for information on Heat Safety


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